Updated October 29, 2026
Contact us first
Email aloha@alohaorganic.org with your order number and the reason for your request before sending anything back. For damage, defects, or an incorrect item, include photographs of the item and packaging where possible. We will provide the appropriate next steps and return address; please do not send unsolicited returns to the farm or a Printful facility.
Aloha products
You may request a return within 30 days of delivery for unopened, unused Aloha products in their original condition and packaging. Customers pay return shipping for a change of mind. Original shipping charges are not refundable for a change-of-mind return.
Once we receive and inspect an approved return, we will tell you whether the refund is approved. Approved refunds are issued to the original payment method. Your payment provider may take additional time to display the refund.
Made-to-order apparel
Apparel is made for your order. We do not accept returns or exchanges for a change of mind, a size selection, or buyer’s remorse. Please review the size information and selected options before ordering.
If your apparel arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery so we can review the issue and arrange an appropriate replacement or refund. Please keep the item and its packaging until we have reviewed your request.
Incorrect or damaged Aloha items
Contact us promptly if an item arrives damaged, defective, or incorrect. We will review the problem with you and explain the replacement, refund, or return steps. Change-of-mind return-shipping rules do not apply to an error or defect for which we are responsible.
Cancellations & freight orders
Contact us as soon as possible to request a cancellation or correction. We cannot promise a change once production or dispatch has begun. For a 55-gallon FARMGOLD order, contact us before approving the separate freight quote or arranging dispatch if your plans change.
This policy does not limit rights or remedies that apply under consumer-protection law.